Ana Belén Lucas Tobajas
Universidad de Extremadura (España)
The evolution of the Information Society and the effective fulfilment of the goals set by the Digital Agenda for Spain require the progressive adaptation of the citizens until reaching the full digital inclusion, in which it is essential to guarantee the electronic access of those citizens to a certain number of digitized public services. The existence of the so-called digital gap reveals effective lacks in a specific sector of the population, both in the access to the network and in the access to the basic telephone service, giving rise to a new category of users that could be called vulnerable clients, properly speaking. This issue requires an in-depth analysis of the content of the universal telecommunications service, in order tackle the different social needs that arise.